Frequently asked questions
How can I tell a product is authentic?
Products are authentically distributed by JLP Vietnam, part of Shuei Trading. Buy in JLP Vietnam's official Shopee or TikTok Shop store (through the buttons on this website), then compare the details on the product page, such as origin, distributor and batch code, with the packaging you receive.
How do I buy?
This website only showcases products — there is no cart or online payment here. Click "Buy on Shopee" or "Buy on TikTok Shop" on a product page to order and pay on that platform.
Can I get advice before buying?
Yes. Message us on Zalo (https://zalo.me/0977125657) or call 0977 125 657 for advice on the right product for your skin type and needs, then buy on Shopee or TikTok Shop.
What about delivery, payment and returns?
Delivery, payment and returns follow the policies of the Shopee or TikTok Shop store where you place your order. For extra help with an order, contact us on Zalo.
What is the difference between JLP and Russell Organics?
JLP (Japan Life Pharmaceutical) is a pharmaceutical skincare brand from Japan, while Russell Organics is a brand from the United States. Both are distributed by JLP Vietnam.